Correspondence & Questions:

All inquires should be directed to Shane at our warehouse/corporate office by email at shane@tidewatersports.com or by calling toll free 1-866-465-8846 (9:00 am to 4:00 pm EST Monday through Friday).  Any mail-in item must be received 2 days before the event.  (I.E.  If the event is on a Saturday, it must be received by the preceding Thursday)  Any items arriving late may not be signed, and will only be returned at the customer's expense.

Inscriptions, Personalizations:

Most inscriptions and personalizations are free.  If there is an extra charge, it will be indicated on the announcement page.  To help ensure your satisfaction, please send detailed instructions with each of your items.  (I.E.:  Location of signature, color of sharpie, desired inscription or personalization, etc.)

TSC Authentication Program:

Please indicate if you would like your item authenticated for $5.00 per item. To read more about our authentication program click here.  All items for private signings will be automatically COA’d and will include the authentication fee in the autograph price.

Payments:

Autograph fees are a separate charge, and do not include the item that is signed.  (I.E. pictures, mini helmets, etc.)  We do not accept checks of any kind.  We accept all major credit cards, money orders drawn on U.S. banks and PayPal.  If you are sending a money order with your item, we suggest first contacting Shane for a return shipping quote.  Money orders may delay the return shipping of your item by a week.  You may send in credit card information along with your item, or call toll free 1-866-465-8846 to place an order or give payment information.  Autograph events designated as “free”, are free to walk-in customers.  Mail-in items for these events are subject to a $5.00 handling fee per item.  All mail-ins shipped back to a Virginia address are subject to a 5% Virginia sales tax.  Mail-in items and presale orders will not be shipped until we have received payment in full.

Shipping:

You are welcome to send in items for more than one signing event at the same time.  We will send them back to you in one shipment.  We do not accept SASE.  We only return autographed items in packaging that we have deemed safe and adequate to protect your item. Mail-ins will normally be shipped the week after the event via UPS.  You can receive tracking information if you provide us with a valid email address.  We do not ship to PO Boxes.  We have a standard flat rate for shipping 1 lb or under items for $7.00.  Any heavy items will require a shipping quote.  Shipping charges depend on the item's weight and the delivery zip code.  Insurance of your item over $100.00 will be an additional and optional charge applied to shipping.  All mail-ins should be mailed to the following address:

Tidewater Sports & Collectibles

Attn: “Guest’s Name” Signing

213 Research Drive   Suite 102

Chesapeake VA.  23320